BASECAMP BRIEFING:

FAQs

Whether you’re curious about our route, our gear, or the cost of the climb, we’ve got you covered. If you don’t see your question below, reach out and we’ll help you find the way.

THE SERVICE MENU

Our Capabilities

What experience do you have with small businesses?

Digital Mountain Creative was built specifically for the small business landscape. Our Lead Navigator, Jennie Marvin, spent 20 years in global companies before founding DMC to bridge the gap for businesses that need "big-agency" strategy without the "big-agency" overhead. We’ve worked across industries ranging from emergency services and tech to lifestyle coaching and retail. VIEW PORTFOLIO

I already have a logo/website. Can you just help with strategy?

Definitely. Whether you need a full brand overhaul or just a Lead Navigator to help you optimize your current path, we can jump in at any stage. We often work as a "Team Extension" to sharpen existing marketing efforts. VIEW SERVICES

Can I see examples of your previous "expeditions"?

Head over to our PORTFOLIO page to see how we’ve helped clients like VersaBuilt, Rand McNally, and Signal Business Group, reach their summits.

THE INVESTMENT

Costs & Ownership

How do you ensure your services fit my budget?

We know that for a small business, every dollar is an investment. We offer flexible, scalable pricing—from "Day Hike" project fees to "Expedition" monthly retainers. We focus on high-impact strategies that offer the best ROI for your specific elevation, ensuring you never pay for "gear" you don't need. VIEW PROCESS

Do I own the files and creative assets you create?

Yes. Once the final invoice is settled, you own the "gear." We provide you with the final high-resolution files and brand guides. We believe in building partnerships based on results, not by "holding your files hostage."

What if I need to scale back my marketing later?

One of our core pillars is Flexible Scalability. We understand that small businesses face seasonal shifts and changing terrains. We make it easy to scale your resources up or down as your business requirements evolve.

OUR PROCESS

The Ascent

Will I be working with you or a big team?

You get the best of both worlds. Jennie Marvin serves as your dedicated Lead Navigator and primary point of contact. Behind the scenes, we utilize a specialized collective of U.S.-based creative partners to handle specific technical tasks. This "lean team" model keeps your costs down while keeping the quality of work high. VIEW PROCESS

How do we communicate during the project?

We don’t believe in leaving you in the wilderness. We use streamlined tools like Asana, OneDrive, Google Drive, and Microsoft Teams to keep projects on track, alongside regular "Compass Calls" to ensure we are still aligned with your goals. You’ll always know exactly where we are on the trail.

How long does a typical project take?

Every trail is different. A brand identity refresh typically takes 4–6 weeks, while a full website architecture or integrated campaign launch may take 8–12 weeks. During our initial Compass Call, we’ll give you a clear timeline for your specific ascent. VIEW SERVICES

How do we get started?

Every expedition starts with a Compass Call. This is a free discovery session where we discuss your goals, identify the obstacles in your path, and determine if we are the right guides for your journey. From there, we’ll provide a custom "Route Map" proposal. GET STARTED

BASECAMP BRIEFING:

FAQs

THE SERVICE MENU

Our Capabilities

YOUR JOURNEY STARTS HERE